Frequently Asked Questions
Everything you need to know about our premium spice subscription and services.
How does the 'Free Spice Refills' program work?
When you purchase one of our signature glass spice jars, you receive a unique code that entitles you to free crushed or ground spice refills for life. Simply log in to your account, select your spice, and use your refill credit at checkout.
Are your spices organic and ethically sourced?
Yes, we partner directly with small-batch farmers globally to ensure all our spices are non-GMO, organic, and harvested using sustainable agricultural practices.
What are the shipping costs for refill orders?
While the spices themselves are free under our refill program, we charge a small flat-rate shipping fee of $4.99 per order to cover carbon-neutral delivery to your doorstep.
What is your return policy for kitchenware?
We offer a 30-day money-back guarantee on all unused spice racks, jars, and kitchen accessories. If you are not satisfied with the quality, we will provide a full refund or exchange.
How long do the spices stay fresh?
To ensure maximum potency, we recommend consuming our spices within 12 to 18 months. Our airtight UV-protected glass jars are specifically designed to double the shelf life compared to standard plastic packaging.
Can I change the spices in my subscription plan?
Absolutely. You can manage your spice preferences, pause your delivery, or swap out flavors at any time through your customer dashboard before the 1st of each month.